Returns
& refunds
Fourteen days to ask, one email to start it, and a real person on the other end. Here is exactly how returns and refunds work at It Girl Vitamins.
To request a return
Counted from the day your order lands on your doorstep.
Business days to refund
Back to your original payment method, once your return is approved.
EU cooling-off
EU orders can be cancelled or returned for any reason within 7 days.
What comes back,
what doesn’t
Two lists, so you know where your order stands before you write to us.
This can come back
- Sealed, unused and unopened items, in their original condition and packaging.
- Requests made within 14 days of your order arriving.
- Damaged, defective or incorrect items: tell us as soon as they arrive.
This can’t
- Anything opened or unsealed. California law, not our call.
- Sale items.
- Gift cards.
- Anything sent back without approval first.
Not sure which list your item is on? Ask us and we’ll check it for you. hello@itgirlvitamins.com
How a return
actually goes
Six steps, one email, no phone queue.
-
01
Email us
Write to hello@itgirlvitamins.com within 14 days of your order arriving and tell us what you’d like to return.
-
02
We check it
We confirm whether your item qualifies, and answer anything you’re unsure about.
-
03
Label and instructions
If it’s approved, we send you a return shipping label and simple instructions.
-
04
Send it back
Pack the item in its original packaging and send it on its way.
-
05
We inspect it
Once it reaches us we look it over and let you know whether the return is approved.
-
06
You’re refunded
Approved refunds go back to your original payment method within 10 business days.
Always wait for approval before you post anything. Returns sent back without it cannot be accepted.
Everything,
in writing
The whole refund policy, broken into seven short sections so you can find the one you need.
01
Eligibility
To qualify for a return, your item must be in its original condition and packaging: sealed, unused and unopened. You have 14 days from the day your order arrives to request one.
Due to California law, opened items cannot be returned.
02
How to start a return
Email us at hello@itgirlvitamins.com to begin your return. If it’s approved, we’ll send you a return shipping label and instructions for sending it back.
Questions of any kind go to the same address. We’d always rather hear from you before anything is posted.
Returns sent to us without approval will not be accepted.
03
Damaged or incorrect items
Please inspect your order as soon as it arrives. If your item is damaged, defective or incorrect, contact us immediately so we can make it right.
The sooner you write to us, the sooner we can fix it: hello@itgirlvitamins.com.
04
Non-returnable items
We do not accept returns on sale items or gift cards.
Not sure about your item? Email us and we’ll check it for you.
05
Exchanges
To exchange something, return your original item first. Once it’s accepted, place a new order for the item you want.
06
EU cooling-off
If you’re in the EU, you may cancel or return your order within 7 days of receiving it, for any reason.
Items must be unused, in their original packaging, with proof of purchase.
07
Refunds
Once we receive and inspect your return, we’ll let you know whether it’s approved. If it is, your refund is issued to your original payment method within 10 business days.
More than 15 business days since your return was approved and still nothing? Write to hello@itgirlvitamins.com.
The policy, word for word
Return Policy
We offer a 14-day return policy. You have 14 days from the date you receive your item to request a return.
Eligibility
To qualify, your item must be in its original condition and packaging: sealed, unused, and unopened. Due to California law, opened items cannot be returned.
How to Start a Return
Email us at hello@itgirlvitamins.com to begin your return. If approved, we’ll send you a return shipping label and instructions. Returns sent without approval will not be accepted.
For any questions, feel free to reach out to hello@itgirlvitamins.com.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.
Non-Returnable Items
We do not accept returns on:
- Sale items
-
Gift cards
Not sure about your item? Email us.
Exchanges
To exchange, return your original item first. Once it’s accepted, place a new order for the item you want.
EU Customers – 7-Day Cooling-Off Period
If you're in the EU, you may cancel or return your order within 7 days of receiving it, for any reason. Items must be unused, in original packaging, with proof of purchase.
Refunds
Once we receive and inspect your return, we’ll let you know if it’s approved. If so, your refund will be issued to your original payment method within 10 business days.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at hello@itgirlvitamins.com.
Still have
a question?
Write to us and a real person will take it from there.