Contact

Say hi.

Questions, order help, wholesale, press: one inbox, real humans, and a reply within 48 hours on weekdays.

How can we help?

Real humans, real answers.

One inbox for everything. Tell us what you need and the right person picks it up.

01

Customer support
Product questions, routine advice, anything at all.
Email us
02

Orders
Changes, missing or damaged items, order status. Include your order number so we can find it fast.
Sign in to your orders
03

Shipping & returns
Free US shipping over $50, orders out within 48 hours, 14-day returns on sealed items.
Return policy
04

Wholesale & retail
Stockists, salons, studios and boutiques: tell us about your space and your customers.
Start a wholesale conversation
05

Press & collaborations
Features, creators and brand partnerships that fit the It Girl world.
Pitch us

Before you write

Dosages, shipping times, subscriptions, returns: the FAQ covers the questions we get most.

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